The Field Service Technician’s role is to provide on-site technical support at Regency Integrated Health Services’ Facilities as assigned by their immediate supervisor. This includes receiving, prioritizing, documenting and actively resolving end user help requests, receiving escalations from Service Desk Technicians Level I and Level II, and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. In addition the Field Technician is expected to deploy and maintain computers & systems in the field.
The Field Service Technician will service and support our facilities in the North Region which currently include Austin, Pflugerville, Elgin, Bastrop, and Smithville. At times during special projects the Field Service Technician may travel outside of assigned territory.
Strategy & Planning
Acquisition & Deployment
Formal Education & Certification
Knowledge & Experience