Knowledge & Experience
Ability to demonstrate knowledge of basic computer hardware, including but not limited to PCs, Printers & Mobile Devices. (Ability to identify core components of a PC)
Experience deploying desktop devices in a working environment with 50 or more users.
Experience with desktop and server operating systems, including Windows, Ubuntu, iOS & Chrome.
Application support experience with Microsoft Outlook, Word, Excel, PowerPoint, Visio, OneNote, Active Directory, AHT, Adobe Reader, Go to Meeting, IE, Edge, & Chrome.
Working knowledge of a range of diagnostic utilities, including Multi-meter, Tone and Test Amplifier, Cable tester, Network Sniffer, VNC, Manage Engine, What’s Up Gold, and Windows CLI.
Familiarity with the fundamental principles of ITIL, HIPAA, HiTECH, & HiTRUST.
Familiarity with Asset Management techniques and practices.
Exceptional written and oral communication skills.
Strong documentation skills.
Fluent English Language skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Experience working in a team-oriented, collaborative environment.